Nest Guest Ready

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Cancellations, Rescheduling & Service Credits We understand that hosting schedules and guest stays can change. 24+ hours before service: Clients may reschedule their service at no additional charge or request a full refund. Less than 24 hours before service: The amount paid may be applied as a service credit toward a future Nest Guest Ready booking, subject to availability. Unable to access the property at the scheduled time: Because time has been reserved for your service, additional restrictions or fees may apply. Once service has begun: Payments cannot be transferred to a future date. Property Access & Turnover Timing Hosts are responsible for providing accurate access instructions, including keys, entry codes, lockbox information, doorman instructions, or other necessary details. Please provide accurate guest checkout and next check-in times when booking. Delays in guest departure or property access may affect our ability to complete the full service before the next guest arrives. Linens & Laundry Standard bed-making is included with Nest Guest Ready when clean linens are provided and ready for use at the property. Any additional linen handling or laundry services must be selected as an add-on when available. Restocking Restocking is not included in the standard Nest Guest Ready service. Hosts may select restocking as an add-on when booking. Unless otherwise arranged, necessary guest supplies and replacement items must be available at the property. Dishes Dishwashing/loading of dishes left by departing guests is included with Nest Guest Ready. Add-On Services Available add-ons must be selected at the time of booking so adequate time can be reserved for your turnover. Additional services requested on the day of service may not be accommodated. Satisfaction Guarantee If an area included in your Nest Guest Ready service was missed, don't hesitate to contact us within 24 hours of service completion. We will address qualifying missed areas at no additional charge when scheduling and property access permit. Completed services are not eligible for refunds based solely on dissatisfaction when a complimentary correction is available. Guest-Ready Disclaimer While we make every effort to complete your property to the Nest Guest Ready standard, Nest At Your Service cannot guarantee guest check-in readiness when delays outside of our control occur, such as late guest departures, inability to access the property, or missing necessary linens/supplies.