The Nest Reset

Your Reset

Cancellations, Rescheduling & Refunds We understand that plans change. 24+ hours before your appointment: Full refund. Less than 24 hours before your appointment: 75% refund. No-show / unable to access the property: 50% of the service total will be refunded. Once service has begun or has been completed: The service is non-refundable. Our Satisfaction Guarantee applies instead. Rescheduling requests made at least 24 hours in advance may be moved to another available date at no additional charge. Requests made within 24 hours are subject to availability. Property Access Clients are responsible for providing accurate and timely access instructions. Please ensure all necessary keys, codes, lockbox information, doorman instructions, or other entry details are provided before your appointment. Add-On Services All add-on services must be selected at the time of booking. Additional services requested on the day of the appointment will not be accepted, as appointment times are reserved according to the services originally booked. Satisfaction Guarantee If an area included in your booked service was missed, please contact us within 24 hours after your cleaning. We will return to address qualifying missed areas at no additional charge. Because we provide a complimentary correction, completed cleaning services are not eligible for refunds based solely on dissatisfaction.